Business Mobile FAQs

Yes! You will have a dedicated account manager who will be your point of contact throughout the contract. This eliminates the need to contact the network directly so no waiting on hold and speaking to a different person each time.

It depends on our customer’s need, but we always aim for a 2 working day turn around.

No. We are as passionate about serving our sole traders as we are about serving our corporates.  Our smallest customers have only one handset, our biggest have over 2,000.

Of course. Our sales consultants have experience managing large business mobile contracts.

You only need one tariff to cover any number of phones.

Yes. If you are out of contract you can change to another network and take your numbers with you. It is completely free, we simply ask you to request your PAC code (Porting Authorisation Code) from your existing network. Once they have the PAC code, they do the rest. Please note, the code lasts for 30 days so please try and ensure that you provide it to us in good time.

Most of the time a driver's licence and your passport number are sufficient.

Yes.

By having a business contract, you can benefit from discounted prices and multiple lines savings. It is also tax deductible.

You will be attributed a consultant who will manage your account and is available for contact if you ever have a question.

For a limited company you need to have all your files updated on companies house and pass credit check. For a sole proprietor you need to pass a credit check.

Usually within 30 days.

It depends on the result of the network credit check or internal security check.

We usually don’t ask upfront fees, but it depends on the deals you agreed with your consultant. When ordering online, any upfront cost is shown on products and again at checkout.

The contract length depends on the agreed contract. It can be 12, 24 or 36 months.

Some networks have data roaming included, for others you'll need to add roaming plans to your contract. Contact us today on 01489 279031 to build your plan.

In that case, you can add additional data to your current plan. Call us to learn more.

Absolutely! Ask your consultant to give you more details about this option.

If you decide you want to stop your contract early, an early termination fee will then apply.

Sure! We can pay or contribute towards your contract buyout.

Yes, depending on which existing phone you have, we can copy your contacts from your old phone to the new one.

We offer EE & O2 and it’s common that our customers mix and match to get the best overall deal.

To avoid the long waiting queues, you can directly reach out to us.

Yes - we offer number portability.

To be able to keep your number, we will need:

A) PAC (Port Authorisation Code).

B) A porting number (existing).

C) A temporary number (if applicable).

Numbers can be ported in one working day.

There are several ways. If you have set up an on-line account with your current provider then you can obtain it from the internet. You can also call your existing network directly, it usually takes up to 48 hours to receive it. If you prefer you can call your new account manager, who will explain what you need to do.

Yes, you can send and receive calls, text, and picture messages (if your phone is compatible) almost anywhere abroad.